FAQs
You have questions, we have answers. Read below to see the most commonly asked questions. If you don't see your question listed below, please contact us.
Do you accept intact females, females in heat, or intact males
We do accept intact females who are not in heat or near their heat cycle. Behavior and temperament can change significantly for a female dog going into or in her heat cycle. That may include increased aggression or restlessness, which could disrupt a boarding facility's harmony.

Due to these factors, we do not accept females for boarding or dayboarding during their heat cycles.

We do accept intact males as long as no aggression is shown.
How Far in Advance Should I Book?
We recommend bookings 1-2 weeks before your planned vacation during off season.

Recommend 4-6 weeks before during peak season (New Year’s, spring break, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas)
What vaccinations do you require?
Dogs
- DHPP
- RABIES
- BORDETELLA (at least 7 days prior to stay)**

Cats
- FCVRP
- RABIES
- FeLV (optional, but highly recommended)**

*Proof of vaccines are required and must be veterinarian administered
How are animals housed?
Indoor runs are 4x6 with a 4x8 attached outdoor run.

Two suites are available
- 5x6 with attached 8x8 outdoor run
- 6x6 with attached 6x8 outdoor run
Will My Pet Share Spaces with Other Dogs?
Only with same pet household, on request.
Is the Facility Loud or Are There Other Potential Sources of Anxiety?
There are times that there will be quite a lot of barking; however, we have noise deadening materials that help with this. We also have soft music playing to soothe any anxiety your pet may have.
What Kind of Food Will Be Provided for My Dog?
Owner is responsible for bringing their pet(s) food from home.
What Kinds of Activities Are Provided?
Each dog gets one complimentary free run per day.

Add-ons are available.
Can You Accommodate Dogs with Special Needs?
Yes
What Additional Services Do You Provide?
On site grooming (additional charge). View our grooming page for more information.
Can I Take a Tour?
Absolutely! We just require advanced notice.
Do You Have an Emergency Vet Available?
In Emergency cases, we will notify the owner first. The animal will be transported to the emergency vet and care will be given at the owner’s direction and expense.
How Often Are the Kennels Cleaned?
Kennels are Cleaned/Disinfected Daily.

Kennels will also be cleaned on an as needed basis in regards to bodily fluids.
Does the Facility Have Climate Control?
Yes; heating and air conditioning as well as heated floors for comfort.
How Secure Are the Kennels and Fences?
Kennels are made from galvanized steel and securely attached to the concrete floor. There is also acoustical steel roofing over the kennels so no attempts can be made to come up and over the kennel walls.

Privacy walls separate each run.
Will My Dog Have Access to Toilet and Sleeping Areas at All Times?
During the day, yes.

Run doors are closed overnight for safety and security reasons.
How Often is the Drinking Water Changed?
At least three times a day.
Is There Webcam Access to My Dog’s Kennel?
Not at this time.
Are Dogs of All Sizes Allowed to Run and Play Together?
Not necessarily. If there are two dogs from the same household of different sizes, yes. Otherwise, we have three separate outdoor play areas that will accommodate different sized dogs.
How Present Is the Staff During Play Time?
Staff is present at all times during play time.
What Are the Hours of Pickup and Drop Offs?
Drop-off:
Monday – Friday
8am to 11am and 3pm to 5 pm

Pick-up:
Monday – Friday
8am to 11am and 3pm to 5pm

*Pickups after 11 am are charged a full day rate

Saturday and Sunday
8am to 11am and 4pm to 5 pm for pick up and drop off